Method:CRM Opportunities
Junior Solutions Specialist
Description
Opportunity
We’re looking for a results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a customer for success doesn’t end at implementation. We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come in!
The successful candidate we are looking for will be responsible for implementing, customizing and integrating Method:CRM into our customers’ businesses. This person will also provide paid training sessions and work as a dedicated consultant to our customers.
About Method
Method creates web applications for small and medium sized businesses (SMB’s). Our flagship product is Method:CRM, a web application made specifically for small and medium sized businesses using QuickBooks and Xero’s accounting software. What sets Method:CRM apart is our ability to create customized applications for individual SMB’s. This is all facilitated by a patented accounting synchronization engine.
At Method, doing fantastic work is just as important as looking out for each other and our community. From flex hours, full benefits and monthly team events to our Method:Gives program, we do our best to support both our employees and community.
The Role
As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always striving to provide the highest level of customer service, while also utilizing Method’s platform to create customized solutions for our customer’s needs.
- Gather and document business requirements to better understand a customer’s business and scope of work.
- Translate business requirements into designs, data models and technical requirements.
- Scope, design, develop, test and refine customized Method:CRM solutions.
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
- Provide consistent feedback to the entire team on enhancements we can make to product development.
What You Bring
Before you read this next section, we want you to know that we know the “ideal candidate” doesn’t exist — everybody has a unique background and skill set. Even if you don’t check every box below, we’d love for you to apply if you’re passionate about creating custom solutions and the opportunity at Method - we are building for the future and growth potential is a priority for us!
- Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
- Experience in CRM and SQL is preferred.
- Excellent organizational, presentation and communication skills with an engaging phone presence.
- Ability to meet tight deadlines.
- Must have a strong technical aptitude and ability to learn new software quickly.
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
- Must be self-motivated, goal drive and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
- A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.
- Bonus points if you are fluent in French or Spanish.
What We Offer
- Fun team environment.
- Small company experience – working for a small company like Method gives you deep insight to the inner workings of how a software company operates, as you will be expected to become involved in many discussions: from new product features, to marketing campaigns, to operational policies and procedures! It is the kind of experience you can only get from a small company.
- Training – You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
- Flexible hybrid policy.
- Great downtown location – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
- Health care, vision and dental plan.
- Paid vacation and personal days.
- Company and team social events.
Hybrid Policy
At Method we are working on a hybrid schedule. Employees work from the office 2-3 times each week from our office in downtown Toronto.
In your first 30 days, you will:
- Onboard and acclimate with the Professional Services team.
- Understand Method’s values and how our teams collaborate to drive results.
- Learn and become an expert of our internal communication tools, norms, and practices.
- Obtain your Quickbooks Online ProAdvisor Certification.
- Complete Method’s Bootcamp.
- Successfully complete a number of case studies on Method’s Platform.
In your first 60 days, you will:
- Successfully complete all of the case studies on Method’s Platform.
- Shadow other Methoder’s from the Professional Services team as they perform paid customizations.
- Participate in mock calls with the team.
In your first 90 days, you will:
- Lead calls with customers on customization and champion their needs to provide the ideal platform while another Methoder shadows.
- Demonstrate strong communication skills when mapping an implementation schedule with the client.
- Know when to triage and escalate client issues.
- Participate in your first quarterly performance review.
In your first year, you will:
- Demonstrate strong product and industry knowledge by helping create complex, customized solutions for clients.
- Foster relationships with a dedicated set of customers.
- Demonstrate excellent written and verbal communication skills with clients and colleagues.
- Understand Method's stock application offering to help new and existing customers create and refine custom workflows.
- Provide feedback to our development team to help improve Method's stock app offering
- Participate in your first annual review.
Job type: Full-time permanent.
Compensation: $57,000 - $69,000 annually. The base salary for this role is $45,000 per year. Additional variable compensation is paid out monthly post the probationary period.
We thank all applicants in advance, and will contact only those who we wish to interview. No phone calls or agencies please.
Method is an equal opportunity employer for all — regardless of race, colour, ancestry, religion, gender identity, sexual orientation, age, marital status or able-bodiedness. As part of our commitment to be an inclusive and accessible workplace, we’re happy to provide accommodations for candidates taking part in the selection process.
Compensation
$57,000.00 - $69,000.00 per year